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Authorized distributors and dealers only.
We prepare your order in China. Carton count, weight and dimensions are only final once it is packed, so that is when we quote freight. Choose EXW China with your own agent, or DDP all-inclusive —taxes and door-to-door delivery— where available. Shipping is not included in product prices.
DDPAll-inclusive service in selected destinations in Europe and Asia, Canada, the U.S. and the UAE. Ask about your country.
AIR 7–15 · SEA 30–45 you choose once the order is packed and the quote is confirmed.
The full process, shipping, payments and company.
If your country has no DDP, you handle local taxes and regulations. We do not have information on every country's local regulations; we act as an intermediary between the freight agent and the customer. We recommend you have your own agent in China representing your company in China and in your country. The method and transit time are chosen once the order is packed and the quote is confirmed.
These are the 19 conditions you accept when entering and when submitting each order. Version 2026-11-01.1. There are no other commercial conditions.
Standard order preparation takes 25 working days from receipt of the payment required to start the order under its agreed payment terms. Working days exclude weekends and public holidays applicable to the preparation facility. Carrier transit and delivery time are separate.
The applicable Incoterm is EXW CHINA (Incoterms® 2020), at the collection point in China specified in the quotation or order. Delivery and transfer of risk occur when the goods are placed at the customer’s disposal there, not loaded onto the collecting vehicle and not cleared for export. Collection, loading and subsequent transport are at the customer’s cost and risk.
The customer must appoint and pay a specialized freight/customs agent to arrange export from China, international transport, transit and import into the destination country, including customs formalities, permits, duties and taxes. These operations are the customer’s responsibility and are not services provided by AUDIOSTAFF.
If the customer needs assistance, AUDIOSTAFF may, upon request and subject to confirmation, help coordinate transport ONLY WITHIN CHINA to the customer’s nominated agent or address in China. AUDIOSTAFF is not a carrier, does not arrange international shipping and earns no financial benefit from this assistance. All costs are borne by the customer. Third-party carriers perform the service under their own terms; this assistance does not change EXW delivery or transfer of risk.
Final freight costs are confirmed after packing, when cartons, dimensions and weight are known; earlier amounts are estimates unless expressly confirmed. AUDIOSTAFF may help obtain third-party quotations or contacts for customers without their own logistics. This assistance is not an international transport service by AUDIOSTAFF: the customer appoints and pays the specialized agent and carrier for export, international transport and import, under their terms. AUDIOSTAFF only coordinates dispatch within China.
If part of the merchandise is not ready, available goods may be made available separately or dispatched separately within China at the customer’s request, unless consolidation has been agreed in writing. Additional collection or domestic freight costs are borne by the customer.
Domestic transport may be charged by actual or volumetric weight and carrier minimums. The final third-party charge is borne by the customer. International transport charges are agreed directly between the customer, their agent and the carrier.
Transit and delivery times are estimates and are separate from the 25-working-day preparation period: AIR 7–15 days and sea 30–45 days, counted from departure and not from order confirmation. The method is chosen once the order is packed and the quotation is confirmed. Times may vary due to carrier, customs, port, weather or other circumstances outside AUDIOSTAFF’s control. Under EXW, the customer and its agent coordinate international transit; under DDP, AUDIOSTAFF coordinates with agents and carriers. AUDIOSTAFF does not guarantee third-party delivery dates.
Uploading a payment proof does not by itself confirm payment. AUDIOSTAFF must verify it. The payment terms assigned to the account and order remain applicable.
Once confirmed, the order cannot be modified. No additions, removals or changes to products, models, quantities or specifications will be accepted. Please review all order details before confirming. The customer is responsible for accurate billing, tax and consignee data and for providing their agent’s contact and collection or delivery address within China. Export and import documentation must be coordinated by the customer with their specialized agent.
Report shortages, damage or incorrect products through Claims & RMA with evidence as soon as reasonably possible after receipt. For transport incidents, preserve the packaging and delivery evidence and meet the carrier’s and insurer’s claim deadlines. Live Order, Shipments, Payments, Claims and portal notifications are the operational record for the order.
Loss, damage or other incidents during transport must be claimed under the contracted carrier’s insurance, subject to the policy’s coverage, limits and exclusions. Insurance compensation is not automatic or guaranteed by AUDIOSTAFF. Transport incidents are separate from incorrect or defective products, which remain subject to Claims & RMA.
Notwithstanding clauses 2, 3 and 5, where the destination allows it, AUDIOSTAFF may quote and coordinate a door-to-door DDP service including transport, import clearance, import taxes and delivery to the stated address. Availability, coverage, method (AIR or sea), lead time, address and price are confirmed in the quotation and order; it is not available in every country, for every product or to every address. The service is performed through third-party agents and carriers. Unless the quotation expressly states otherwise, AUDIOSTAFF acts as coordinator and not as importer of record; the customer must provide accurate data and comply with applicable local requirements. We do not advise on local regulations or guarantee product admissibility in every country. The DDP price includes freight, clearance, import taxes and door-to-door delivery; it does not include delays, storage, inspections, fines, licences, local certifications or transport insurance unless the quotation states otherwise. In destinations without DDP, the customer appoints and pays its agent, taxes, duties and local compliance; AUDIOSTAFF only acts as an intermediary between the freight agent and the customer to facilitate delivery. We recommend that the customer has its own agent in China representing the company in China and in its country.
Returns are not accepted for change of mind, customer purchasing error, or products that have been used, installed, modified or stored outside the stated conditions. The warranty covers manufacturing or material defects only. The customer must report the issue through Claims & RMA with evidence within 15 calendar days of receipt, or within any longer period required by applicable law. AUDIOSTAFF will review the case and, if approved, the remedy will be replacement of the defective product. If the product is unavailable, AUDIOSTAFF will inform the customer and agree an equivalent solution. The warranty does not cover damage from use, installation, transport, storage, modification, normal wear, failure to follow instructions, or products purchased as samples or clearance unless stated in writing. Return or shipping costs to China, if authorised, are borne by the customer unless AUDIOSTAFF agrees otherwise in writing.
List prices are in USD and may be updated for future orders. Once an order has been placed and paid, the prices for that order do not change. The MOQ (minimum order quantity per product) shown in the list is mandatory and has no exceptions. Sample orders are exempt from the USD 1,000 minimum but must respect each product’s MOQ. Prices do not include freight, taxes, duties or third-party services unless expressly stated in a DDP quotation.
The available payment methods are bank transfer or card. Card payments carry a 5% surcharge for all users. Payment proof must be verified by AUDIOSTAFF; uploading it does not confirm payment. The payment terms agreed for the account and order remain applicable. Payments must be made in USD unless the quotation states another currency.
Neither party will be liable for failure or delay caused by force majeure, meaning events outside its reasonable control, including natural disasters, fire, flood, armed conflict, acts of government, strikes, blockades, port or customs closures, pandemics, transport or energy failures, or export or import restrictions. The affected party will notify the situation and make reasonable efforts to mitigate it. Force majeure does not excuse payment for products already delivered or services already performed. Transport incidents are claimed under clause 12 and the carrier’s or insurer’s policy.
These conditions are governed by the laws of the State of Florida, United States, without regard to its conflict-of-law rules. Any dispute arising from these conditions or an order will be submitted to the competent state or federal courts located in Miami-Dade County, Florida, and the parties accept their jurisdiction. The parties will first attempt to resolve the dispute in good faith. Nothing in this clause limits non-waivable rights available under applicable law.
These conditions are published in several languages. In case of discrepancy, the English version prevails. Translations are provided as a courtesy to facilitate reading and do not modify the scope of the conditions.
WHY DEALERS WORK WITH AUDIOSTAFF
Volume pricing on participating SKUs: 50+ units → up to 5% off / 100+ units → up to 10% off.
2+ qualifying AUDIOSTAFF brands can earn Product Credit for a future order.
Annual eligible purchases unlock higher Product Credit rates on future purchases.